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DC Field | Value | Language |
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dc.contributor.advisor | Stiakakis, Emmanuel | en |
dc.contributor.author | Tonkaridou, Konstantina | en |
dc.date.accessioned | 2011-05-18T08:26:34Z | - |
dc.date.available | 2011-05-18T08:26:34Z | - |
dc.date.issued | 2011 | en |
dc.identifier.uri | http://dspace.lib.uom.gr/handle/2159/14367 | - |
dc.description | Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2011. | el |
dc.description.abstract | Public Authorities and Government use Infor-mation and Communication Technologies(ICTs) as tools to improve interaction and communi-cation with citizens, design new ways to access and participate in Public Authority processes or public decision-making processes and share the responsibility of political decision processes, heading for a new democratic model, better than the actual i.e. the model of e-democracy. This paper analyzes e-democracy and presents the quality model to evaluate e-democracy using the framework for the quality of e-democracy i.e. a four dimensional quality framework for the delivery of e-services adjusted to the e-democracy models, and is comprised by the following dimensions: coordination, control, sharing, and transparency. The framework is validated through an empirical research conducted among Greek citizens. Additionally, the benefits of e-democracy and the obstacles to enhance its quality are identified and analyzed. | en |
dc.format.extent | 84 | en |
dc.format.extent | 1806554 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.language.iso | en | en |
dc.publisher | Πανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημών | el |
dc.subject | E-democracy | en |
dc.subject | Sectors of e-democracy | en |
dc.subject | Models of e-democracy | en |
dc.subject | Quality framework of e-democracy | en |
dc.title | Evaluating the quality of e-democracy processes: an empirical study in the Greek context | en |
dc.type | Electronic Thesis or Dissertation | en |
dc.type | Text | en |
dc.contributor.department | Πρόγραμμα Μεταπτυχιακών Σπουδών στη Δημόσια Διοίκηση Ολικής Ποιότητας | el |
Appears in Collections: | ΠΜΣ Δημόσια Διοίκηση Ολικής Ποιότητας (M) |
Files in This Item:
File | Description | Size | Format | |
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TonkaridouKonstantinaMsc2011.pdf | 1.76 MB | Adobe PDF | View/Open |
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