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dc.contributor.advisorStiakakis, Emmanuelen
dc.contributor.authorTonkaridou, Konstantinaen
dc.descriptionΔιπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2011.el
dc.description.abstractPublic Authorities and Government use Infor-mation and Communication Technologies(ICTs) as tools to improve interaction and communi-cation with citizens, design new ways to access and participate in Public Authority processes or public decision-making processes and share the responsibility of political decision processes, heading for a new democratic model, better than the actual i.e. the model of e-democracy. This paper analyzes e-democracy and presents the quality model to evaluate e-democracy using the framework for the quality of e-democracy i.e. a four dimensional quality framework for the delivery of e-services adjusted to the e-democracy models, and is comprised by the following dimensions: coordination, control, sharing, and transparency. The framework is validated through an empirical research conducted among Greek citizens. Additionally, the benefits of e-democracy and the obstacles to enhance its quality are identified and analyzed.en
dc.format.extent1806554 bytes-
dc.publisherΠανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημώνel
dc.subjectSectors of e-democracyen
dc.subjectModels of e-democracyen
dc.subjectQuality framework of e-democracyen
dc.titleEvaluating the quality of e-democracy processes: an empirical study in the Greek contexten
dc.typeElectronic Thesis or Dissertationen
dc.contributor.departmentΠρόγραμμα Μεταπτυχιακών Σπουδών στη Δημόσια Διοίκηση Ολικής Ποιότηταςel
Appears in Collections:ΠΜΣ Δημόσια Διοίκηση Ολικής Ποιότητας (M)

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