Business process management cases digital innovation and business transformation in practice

Abstract

The fast pace of changes in the international and domestic market make companies vulnerable to the new processes and requirements. In this environment, the major challenge for the organizations is to emerge innovative ideas from research and practice. Business Process Management (BRM) is an effective approach to govern, upgrade and maximize organization’s activities and procedures. Several excellent sources exist that summarize BPM is the ultimate tool to convert the tremendous number of concepts into product and services. Business Process Management assists organizations in a multilateral way since it is a wide concept that embraces many other approaches just as Process Modeling, Process Optimization and Performance Measurement. The aim of this thesis is to correlate the theoretical knowledge with the practical appliance of real – world BMP cases. In order to accomplish the targets of this dissertation, inductive research approach is applied. In the modeling phase of this study; the research starts with data collection and process model will be developed based on the gathered information. The necessary data about Business Project Management cases was obtained from the book “Business Process Management Cases” (Brocke&Mendling, 2017). Each of these case studies is sorted according to a uniform structure comprising the following parts: (1) Introduction, (2) Situation faced, (3) Action taken, (4) Results achieved and (5) Lessons learned. To better understand the data and come up with safe results, a table was created for each case study. Each table is consisted of the following 9 categories: (1) General information, (2) Intention, (3) Core element, (4) Situation faced, (5) Life cycle, (6) Actions, (7) Model, (8)Results achieved and (9) Lessons learned. The BPM cases can be classified in four different sections. Part I gathers the eight BPM cases that are related primarily to strategy and governance, Part II presents eight BPM cases that focus on methods, Part III contains nine BPM cases that address IT, and Part IV introduces six BPM cases that highlight people and culture. The classification of the BPM Cases reveals the broad spectrum and richness in which BPM can be applied. The assembled information can be more than inspiring for researchers who are interested in the state of the art of BPM.