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dc.contributor.authorVouzas, Fotis K.en
dc.description.abstractThe aim of this paper is to theoretically investigate whether the EQA Business Excellence model is vehicle for effective human resource utilization. In quality and business excellence literature is often argued that the most important factor is the "human resources" and its mobilizations and empowerment is the key to success of any TQM programme or initiative. However, although organizations are moving away from a "process-oriented" approach mainly through ISO 9000 certification by adding new ideas and implementing frameworks and models such as the European Quality Award, the HR issues are neglected or not systematically incorporated into these quality improvement efforts.en
dc.description.statementofresponsibilityDr. Fotis K. Vouzasen
dc.format.extent142785 bytes-
dc.format.extent10 σ.el
dc.publisherΠανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημώνel
dc.relation.ispartofΔημοσιεύτηκε στον Τιμητικό τόμο εις μνήμην Αναπληρωτή Καθηγητή Απόστολου Κομπότη (1952-2003).el
dc.subjectHuman resourcesen
dc.subjectΑνθρώπινο δυναμικόel
dc.subjectEuropean Quality Award (EQA)en
dc.subjectTotal Quality Management (TQM)en
dc.subjectΔιοίκηση Ολικής Ποιότητας (ΔΟΠ)el
dc.subjectBusiness excellenceen
dc.subjectΕπιχειρηματική αριστείαel
dc.subjectPersonnel managementen
dc.subjectΔιοίκηση ανθρώπινων πόρων / προσωπικούel
dc.titleEvaluating the EQA Business Excellence Model contribution to effective HR utilizationen
Appears in Collections:Τιμητικός τόμος εις μνήμην Αναπληρωτή Καθηγητή Απόστολου Κομπότη (1952-2003)

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