Evaluating the EQA Business Excellence Model contribution to effective HR utilization

Abstract

The aim of this paper is to theoretically investigate whether the EQA Business Excellence model is vehicle for effective human resource utilization. In quality and business excellence literature is often argued that the most important factor is the "human resources" and its mobilizations and empowerment is the key to success of any TQM programme or initiative. However, although organizations are moving away from a "process-oriented" approach mainly through ISO 9000 certification by adding new ideas and implementing frameworks and models such as the European Quality Award, the HR issues are neglected or not systematically incorporated into these quality improvement efforts.