Please use this identifier to cite or link to this item: http://dspace.lib.uom.gr/handle/2159/30864
Author: Γκιουλιάβας, Κωνσταντίνος
Title: A mathematical approach to business process redesign using external quality metrics
Date Issued: 2024
Department: Πρόγραμμα Μεταπτυχιακών Σπουδών Ειδίκευσης στην Εφαρμοσμένη Πληροφορική
Supervisor: Βεργίδης, Κωνσταντίνος
Abstract: In today’s dynamic business environment which is under continuous changes due to the newly developed technologies, organizations need to redesign their business process to adapt to this situation and operate effectively to achieve significant improvements in their performance. Over the last years there was a development of various practices for BPR, however there is still a gap regarding the implementation of more “global” guidelines and methodologies for effective redesign implementation. This thesis focuses on the examination of mathematical and more specifically, statistical methodologies able to support BPR using external quality metrics. Based on the previous work of (Tsakalidis et al., 2021) the author analyzes the correlation between the internal measures and model plasticity aiming to derive thresholds that can be utilized on the redesign implementation. By applying Receiver Operating Characteristic (ROC) curves we can identify optimal thresholds for the metrics, enhancing accuracy and effectiveness of redesign. The findings of this research provide a better understanding of how mathematical and statistical methodologies can be utilized for BPR to encourage continuous improvement in business processes.
Keywords: Complexity metrics
BPMN
ROC Curves
Information: Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2024.
Rights: Αναφορά Δημιουργού 4.0 Διεθνές
Appears in Collections:Π.Μ.Σ. στην Εφαρμοσμένη Πληροφορική (M)

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