Analysis and design of business intelligence information system for the management of incidents and change requests

Please use this identifier to cite or link to this item: http://dspace.lib.uom.gr/handle/2159/30307

Author:	Κεραμιδάκης, Χρήστος
Title:	Analysis and design of business intelligence information system for the management of incidents and change requests
Date Issued:	2023
Department:	Πρόγραμμα Μεταπτυχιακών Σπουδών Αναλυτική των Επιχειρήσεων και Επιστήμη των Δεδομένων
Supervisor:	Ταραμπάνης, Κωνσταντίνος
Abstract:	This Thesis is demonstrating how a modern banking institution can business analytics for its internal reporting needs regarding the IT Ticketing System. It includes full practice, from raw data to end user's experience.
Keywords:	Business Analytics Azure Power BI Banking Analytics
Information:	Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2023.
Appears in Collections:	ΠΜΣ Αναλυτική των Επιχειρήσεων και Επιστήμη των Δεδομένων (Μ)

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