Business excellence and developing challenges on commercial road transport

Abstract

The current thesis discusses the subject of business excellence in the context of commercial road transport and taken into account the challenges that arise. The analysis focuses on the business excellence models generally but also in the context of Supply Chain Management (SCM) which is tightly linked to the commercial road transportation. In this context two important and widely recognized and accepted business excellence models, the EFQM and the Baldrige framework are mentioned and briefly explained. Furthermore, a number of challenges, with some possible solutions, for the particular sector are discussed and all these in the context of business excellence. Finally, the current thesis mentions some valuable conclusions that were drawn out from the analysis of the specific subject