Please use this identifier to cite or link to this item: http://dspace.lib.uom.gr/handle/2159/15799
Author: Χατζηδαμιανός, Δημήτριος
Title: Η συμβολή των Δεικτών Απόδοσης (KPIs) στο πλαίσιο της διαχείρισης εφοδιαστικής αλυσίδας.
Date Issued: 2013
Department: Πρόγραμμα Μεταπτυχιακών Σπουδών Ειδίκευσης στην Εφαρμοσμένη Πληροφορική
Supervisor: Βλαχοπούλου, Μάρω
Abstract: The measurement or monitoring of the SC performance reveals the gap between planning and execution, helping companies to identify potential problems and areas for improvement. Undoubtedly, the creation of Key Performance Indicators (KPIs) is a challenging and laborious process. In this paper, the contribution of KPIs is highlighted, through theoretical models and case studies. The data collection is based on literature review, in the context of SC performance measurement. It is found that companies should concentrate on a small number of KPIs, which are critical for the SCM, customer service/satisfaction and business viability. Potential KPIs should be created, in accordance with the methods: Balanced Scorecard, Benchmarking, SCOR model and Six Sigma (6s). In conclusion, a practical approach is proposed, for measuring the SC efficiency, through the SCM Action Tableau model.
Keywords: Δείκτες απόδοσης
KPIs
Διαχείριση εφοδιαστικής αλυσίδας
Balanced scorecard
Benchmarking
Μοντέλο SCOR
Six Sigma
SCM Action Tableau
Information: Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2013.
Appears in Collections:ΠΜΣ Εφαρμοσμένης Πληροφορικής (M)

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