Please use this identifier to cite or link to this item:
Author: Tonkaridou, Konstantina
Title: Evaluating the quality of e-democracy processes: an empirical study in the Greek context
Date Issued: 2011
Department: Πρόγραμμα Μεταπτυχιακών Σπουδών στη Δημόσια Διοίκηση Ολικής Ποιότητας
Supervisor: Stiakakis, Emmanuel
Abstract: Public Authorities and Government use Infor-mation and Communication Technologies(ICTs) as tools to improve interaction and communi-cation with citizens, design new ways to access and participate in Public Authority processes or public decision-making processes and share the responsibility of political decision processes, heading for a new democratic model, better than the actual i.e. the model of e-democracy. This paper analyzes e-democracy and presents the quality model to evaluate e-democracy using the framework for the quality of e-democracy i.e. a four dimensional quality framework for the delivery of e-services adjusted to the e-democracy models, and is comprised by the following dimensions: coordination, control, sharing, and transparency. The framework is validated through an empirical research conducted among Greek citizens. Additionally, the benefits of e-democracy and the obstacles to enhance its quality are identified and analyzed.
Keywords: E-democracy
Sectors of e-democracy
Models of e-democracy
Quality framework of e-democracy
Information: Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2011.
Appears in Collections:ΠΜΣ Δημόσια Διοίκηση Ολικής Ποιότητας (M)

Files in This Item:
File Description SizeFormat 
TonkaridouKonstantinaMsc2011.pdf1.76 MBAdobe PDFView/Open

Items in Psepheda are protected by copyright, with all rights reserved, unless otherwise indicated.