Please use this identifier to cite or link to this item:
http://dspace.lib.uom.gr/handle/2159/14367
Author: | Tonkaridou, Konstantina |
Title: | Evaluating the quality of e-democracy processes: an empirical study in the Greek context |
Date Issued: | 2011 |
Department: | Πρόγραμμα Μεταπτυχιακών Σπουδών στη Δημόσια Διοίκηση Ολικής Ποιότητας |
Supervisor: | Stiakakis, Emmanuel |
Abstract: | Public Authorities and Government use Infor-mation and Communication Technologies(ICTs) as tools to improve interaction and communi-cation with citizens, design new ways to access and participate in Public Authority processes or public decision-making processes and share the responsibility of political decision processes, heading for a new democratic model, better than the actual i.e. the model of e-democracy. This paper analyzes e-democracy and presents the quality model to evaluate e-democracy using the framework for the quality of e-democracy i.e. a four dimensional quality framework for the delivery of e-services adjusted to the e-democracy models, and is comprised by the following dimensions: coordination, control, sharing, and transparency. The framework is validated through an empirical research conducted among Greek citizens. Additionally, the benefits of e-democracy and the obstacles to enhance its quality are identified and analyzed. |
Keywords: | E-democracy Sectors of e-democracy Models of e-democracy Quality framework of e-democracy |
Information: | Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2011. |
Appears in Collections: | ΠΜΣ Δημόσια Διοίκηση Ολικής Ποιότητας (M) |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
TonkaridouKonstantinaMsc2011.pdf | 1.76 MB | Adobe PDF | View/Open |
Items in Psepheda are protected by copyright, with all rights reserved, unless otherwise indicated.