Πληροφοριακά συστήματα για την ολοκλήρωση δημοσίων υπηρεσιών με βάση την έννοια των "Περιστατικών Ζωής"

Abstract

One of the fundamental objectives of modern governments regarding public service delivery is the ability to offer a citizen-centric view of the government administration and services. This challenge led to the introduction of life events as ‘a straightforward metaphor for identifying the public services related to a specific situation that citizens often face’. Life-event model is the most widely adopted paradigm supporting the idea of composing a single complex service that corresponds to an event in a citizen’s life. The aim of this study is to construct and validate a life event model able to describe public service provision based on the concept of life events. First, it investigates and reviews the existing life event portals in order to collect the entities used to describe life events. Secondly, it reviews the existing life event models in order to identify the main domain concepts used and their relationships. All review findings are then used for the construction of our own life event model, which is validated through a life event example and its representation in an existing life event portal.