Digital transformation in public health. The concept of co creation process at the implementation of large-scale health projects

Abstract

The topic of digital transformation in the healthcare industry is complex. With evolving roles and duties for all the stakeholders, health systems have become into complex entities. As we entering the patient era, will be required organizational and behavioral changes for healthcare providers to adopt digital technology that enable them to interact and communicate with other clinicians and the health system as a whole. Participatory approaches enable a collective definition and elaboration of requirements and solutions as well as a form of reciprocal learning: technology developers gain knowledge of users' thought processes, working methods, and daily routines. They also permit a variety of voices, concerns, positions, and usage contexts. Co-creation should encourage the development and implementation of agile and use case–focused innovations by incorporating varied sets of experiences and knowledge from potential users into the development and implementation process. The successful and long-term implementation of health projects require following a strategy. It is not so much an issue of "whether" as "how" should be implemented. This thesis discusses the concept of co-creation of a health program via the presentation of the implementation of ICU4COVID project and it turns out that understanding cultural differences is essential for speeding up the installation of systems. We cannot refer to the sustainability of a project ignoring the social factor. Moreover, we must refer as "socio-technical implementation" of a project in order to be viable.