Employee motivation, Leadership and quality of care in rehabilitation centers : an empirical approach

Abstract

The aim of this master thesis was to explore leadership styles that influence employee’s performance in Greek private healthcare system and particularly, the role that transformational leadership behaviors play in perceptions of performance motivation. Health professional performance is vital to quality patient care outcomes and manager leadership behaviors have been linked to their performance. A research that examined how transformational style that health professional perceived as influencing their motivation and performance was conducted. Partial least squares-structural equation modeling was used in a sample of 245 nurses, doctors, and allied health professionals across private rehabilitation centers and clinics in Greece. The finding of this master thesis indicated that transformational leadership has a strong effect on employee motivation and perceived quality of care in private rehabilitation centers and clinics in Greece. Nevertheless, employee motivation neither has a significance effect on perceived quality of care nor mediates the relationship between transformational leadership and perceived quality of care. Findings are supported by earlier studies which also used MLQ and the full range leadership development behaviors in various organizations. Research suggests that healthcare professionals’ performance may be improved by addressing autonomy and competence among health professional. Managers and leaders may enhance their healthcare professionals’ performance by understanding and addressing the factors that affect their ability and motivation to perform.